Navigate to the official Infortrend website. Go to the section and locate the Warranty Registration & Inquiry page. Step 3: Input the Serial Number
Covers hardware repair or replacement. The customer typically pays for shipping the defective unit to Infortrend, and Infortrend returns it after repair.
Don’t panic. Infortrend and third-party vendors offer options.
Infortrend requires an RMA number for repairs. Having your warranty details handy ensures a faster response. infortrend warranty check
: If your hardware requires repair, you must first obtain a Return Material Authorization (RMA) number via the service portal. You can track current repairs using the RMA Progress tool .
Infortrend does not offer a fully automated public web portal like Dell or HP. Instead, they rely on direct support channels and partner tools. Here are the three reliable methods:
Operating data center hardware outside of official manufacturer support introduces significant operational risk. Contact an Authorized Partner Navigate to the official Infortrend website
: For specific status inquiries, you can create a new support ticket by entering your storage Serial Number or Service ID. Overview of Warranty Terms Coverage Type Standard Hardware Covers defects in materials and workmanship. Batteries Specifically for battery modules in storage systems. Software Media
If the chassis is multiple generations old, use the expiration data as a catalyst to migrate workloads onto modern, high-performance Infortrend EonStor GS arrays. Final Thoughts
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | | Mistyped number; OR unit is OEM (sold inside another brand’s chassis like Promise or Lenovo). | Double-check digits (0 vs O, 1 vs I). If OEM, contact the reseller, not Infortrend. | | "Warranty expired" | Unit is >3-5 years old. | Consider third-party support or paid repair. | | "Product not registered" | The unit was never registered, and it is older than 6 months. | Provide proof of purchase to support to backdate warranty. | | "Invalid region" | You are accessing the USA portal for a unit sold in Asia. | Use the global portal or contact the regional office. | | No response from portal | Website maintenance. | Try during business hours (Taiwan time) or use email support. | The customer typically pays for shipping the defective
Most Infortrend storage products come with a 3-year limited standard warranty .
Infortrend provides a dedicated online warranty lookup tool to check the coverage status of your storage systems.