Versions prior to 7.3 had intermittent issues with Windows 10’s credential guard and virtualization-based security. Version 7.4.1.5 introduced deep kernel integration that resolved these conflicts.
Verify that your smart card reader and card status are reading as "Online" or "Ready."
The latest public versions of HID Global ActivID ActivClient are (Enterprise) and 9.x . Version 7.4.1.5 is an older release that has reached its end-of-life as of October 20, 2024. Official Download and Upgrade Options activclient version 7.4.1.5 -or higher- download
Access the download securely via the website or your branch's specific software portal (e.g., Army CHESS, Navy Portal, or Air Force Portal).
: This is the more current major release designed for improved compatibility with Windows 11 (22H2/23H2) and modern browser security standards. Verify Your Current Version To check if you need an update: Open the ActivClient User Console . Go to the Help menu and select About ActivClient . Versions prior to 7
Yes, ActivClient supports both Common Access Cards (CAC) and PIV-compliant smart cards, making it a versatile solution for both military and civilian government agencies.
: Resolves installation blocks tied to historical, revoked digital certificates. Version 7
Once the installation finishes, it is highly recommended to restart your computer to apply all system driver updates and cryptographic services. Troubleshooting Common Issues
Right-click the installation executable (usually setup.exe or ActivClient.msi ) and select Run as administrator .